Privacy Policy

 

We receive, collect and store any information you enter on our website or provide us in any other way. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

​

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support.

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages. 

4. To comply with any applicable laws and regulations.

 

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org

​

 

 

Our Returns Policy

We hope you’ll love everything you buy from Aileen's Childrens Wear, but we promise a full refund if you’re unhappy with your purchase. Please contact us via Facebook Message or via our website so that we know to expect your returned item(s). Items must be returned within 14 days of delivery, unfortunately any item received out with this time cannot be refunded. Items must be unworn, unused, unwashed and in resell-able condition with all tags still attached.

Items must be returned at the customer’s expense - all original delivery charges are non refundable. You must obtain proof of postage in case your order is lost on its way back to us. Failure to do so may result in us not being able to process your return.

Please allow up to 10 working days for your parcel to be received and refunded. If you haven’t had any communication from us after the 10 working day timescale, please contact us with details of the items returned.

We reserve the right not to refund you if the returned items are outside the terms of our returns Policy.

​

Sale Items

Sale items up to 50% off can be sent back for exchange only. Customer is responsible for any returns costs. Sale goods 60% or over cannot be exchanged or returned unless faulty.